Shipping policy

Shipping Origin and Delivery Area

Orders ship from the United States. We offer standard shipping to eligible addresses in all 50 U.S. states, including Alaska and Hawaii. Enter your shipping address at checkout to confirm delivery availability.

Standard Shipping Cost

Standard shipping is free ($0), with no minimum purchase.

Order Processing and Delivery Estimates

Order processing: 1–3 business days after you place your order.
Standard transit: 5–10 business days after dispatch.
Estimated total delivery time: 6–13 business days from order placement.

Delivery times are estimates and may vary.

Shipping Delays

If we cannot ship within the stated processing time, we will contact you with revised timing and give you the option to accept the delay or cancel the unshipped items for a full refund. If we cannot fulfill the unshipped items, we will cancel and promptly refund them. If your package is delayed after dispatch, contact us with your order number so we can review the shipment.

Incorrect Shipping Addresses

Please check your shipping address before placing an order. If you notice an error, email support@umduw.com as soon as possible with your order number and the corrected address. We will confirm whether the address can still be changed. After dispatch, changes depend on the shipment status and the options available through the carrier.

Lost or Undelivered Packages

If your package has not arrived within the estimated delivery period, or if tracking shows it was delivered and you cannot locate it, contact us with your order number and shipping address. We will review the shipment, contact the carrier when appropriate, and let you know the next steps.

Customer Support

Email: support@umduw.com
Phone: +1 936-257-5126
Hours: Monday–Friday, 9:00 AM–6:00 PM, local time in Dayton, Texas