Refund policy

30-Day Return Window

You may request a return within 30 calendar days after delivery of an item purchased from umduw.com. We accept returns for change of mind and for items that arrive damaged, defective, or incorrect.

Condition for Change-of-Mind Returns

You may try pet apparel on your dog to check the fit. Items must be returned in their original condition, unwashed, with the original tags attached where applicable.

How to Request a Return

Email support@umduw.com within 30 calendar days after delivery. Include your order number and the item you want to return. We will email you the return instructions. Please wait for those instructions before mailing your package and keep your shipping receipt or tracking number.

U.S. Return Address

umduw
394 County Road 6475
Dayton, TX 77535
United States

Return Shipping and Fees

For change-of-mind returns, you arrange the return shipment and pay the return postage. The restocking fee is $0.

Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or incorrect, email support@umduw.com with your order number and a description of the issue. Include photos if available. If we confirm the issue and a return is needed, umduw will cover the reasonable cost of return shipping. Please wait for our instructions before purchasing postage.

Refunds

After we receive and inspect your return, we will let you know the outcome. We issue approved refunds to your original payment method within 10 business days after receiving and inspecting the returned item. Your bank or payment provider may take additional time to post the refund.

Order Cancellations

To request cancellation, email support@umduw.com as soon as possible with your order number. We will confirm whether the order can still be canceled before shipment. If we cancel an unshipped order or item, we will refund the amount paid for it to your original payment method. Once your order has shipped, you may request a return under this policy.

Customer Support

Email: support@umduw.com
Phone: +1 936-257-5126
Hours: Monday–Friday, 9:00 AM–6:00 PM, local time in Dayton, Texas